Last updated: October 15, 2025

At Alau Studio, we’re committed to delivering your order as quickly and safely as possible.

Processing Time
All orders are processed within 1–3 business days after payment is received. Once your order ships, you’ll receive a confirmation email with tracking details.

Shipping Times

• Australia: 7–14 business days
• United States: 7–14 business days
• United Kingdom, Europe, Canada: 10–18 business days
• Rest of World: 10–20 business days

Please note: these are estimated delivery windows and may vary depending on customs or high-volume seasons.

Tracking Your Order
Once shipped, a tracking number will be emailed to you. You can track your package anytime via our Track Order page.

Shipping Costs
We offer free shipping on most orders. Additional fees may apply for remote areas or expedited shipping options.

Lost or Delayed Packages
If your order is significantly delayed or lost, please contact us at support@alaustudio.com and we’ll investigate and resolve the issue promptly.